Institutional > Protection of Personal Data

Protection of Personal Data INFORMATION TEXT ON PROCESSING PERSONAL DATA

With this Information Text, we, as the data controller, would like to inform you about your personal data processed by DİVAPAN ENTEGRE AĞAÇ PANEL SAN. ve TİC. A.Ş. (“DİVAPAN” or “Company”). The purpose of this information text is to inform our customers, suppliers, business partners, dealers, consultants and website visitors. Detailed information on personal data processed through cookies on the website is included in the “Information Text on Cookies”.

Your personal data can be processed in three different ways on our website: by creating a membership through DİVAPAN Club, filling out the Contact Form and within the scope of E-Bulletin Subscription. In this context, your personal data regarding identity, communication, profession and transaction security are processed.

PURPOSE OF PROCESSING PERSONAL DATA

Your personal data obtained within the scope of the Contact Form may be processed for the purposes listed below:

• Conducting, planning and executing all kinds of communication activities for all customers, non-customers and suppliers
• Managing the process of evaluating requests and complaints
• Sending all incoming requests and complaints to the relevant department, dealers or third party companies for resolution and obtaining relevant records, sharing the responses with the relevant parties
• Communicating within the scope of marketing activities and sending commercial messages for information purposes
• Notification of joint studies carried out with third party companies

Your personal data obtained within the scope of E-Bulletin Subscription may be processed for the purposes listed below:

• Sending commercial messages for information purposes within the scope of marketing activities
• Notification of joint studies carried out with third party companies

TRANSFER OF PERSONAL DATA

Your personal data may be processed for the purposes specified in this Disclosure Text in accordance with the legislation; Depending on the nature of the activity, it may be transferred to the program partner institutions and organizations we receive service from/cooperate with and to our suppliers. Your personal data is recorded in our systems belonging to servers located in Turkey. In addition, your personal data is transferred abroad due to the fact that the program partner organizations we receive service from use Microsoft-based systems and that Microsoft servers are located abroad.

Your personal data obtained through the Contact Form may be shared with our dealers in case of a complaint regarding the quality of the products or services.

METHODS OF COLLECTION OF PERSONAL DATA AND LEGAL REASONS

Your personal data is collected and processed automatically through the information you provide on the website, based on the following legal compliance reasons:

• Provided that it is directly related to the establishment or execution of the contract, the processing of personal data is necessary,
• Provided that it does not harm the fundamental rights and freedoms of the relevant person, the processing of data is mandatory for the legitimate interests of the data controller,
• Your explicit consent is present.

Your personal data is stored in accordance with the legal limitation periods and is destroyed in a lawful manner after being stored for the period stipulated in the legislation or necessary for the purpose for which it is processed.